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Privacy Policy

Last updated: 13 November 2026

CV. SOLID TEAK FURNITURE (“Solid Teak Furniture”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal data we collect through www.solidteak-furniture.com, why we collect it, how we use and protect it, and the rights you have.

1. Who we are

We are a teak furniture manufacturer based in Jepara, Central Java, Indonesia. For any question about this policy or your personal data, contact us at:

  • Company: CV. SOLID TEAK FURNITURE
  • Address: Jl. Ringin Indah RT.01 / RW.09, Krapyak, Tahunan, Jepara, Central Java, Indonesia
  • Email: [email protected]
  • Phone: +62 82225521011

2. Information we collect

We collect only the information you provide to us or that is generated when you use our website:

  • Contact and inquiry forms: your name, company name, business email, phone number, country/region, subject and message.
  • Catalog requests: your name, company name, business email and region.
  • Quote and order information: business contact details, shipping and billing addresses, order details and communication history.
  • Technical data: IP address, browser type, device type, pages visited, referring URL and approximate location derived from your IP address.
  • Cookies and similar technologies: as described in section 5.

3. How we use your information

  • To respond to inquiries, send quotations and provide the catalog you request.
  • To process and manage orders, production, shipping and after-sales support.
  • To communicate about products, services and business updates where permitted by law.
  • To operate, maintain and improve our website and understand how it is used.
  • To protect our website against spam, abuse and security threats.
  • To comply with legal, tax, customs and export obligations.

4. Legal bases for processing

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on one or more of the following legal bases:

  • Contract: processing needed to respond to your request, prepare a quotation or perform an order.
  • Legitimate interests: operating and securing our website, improving our services and communicating with business partners.
  • Consent: where you have opted in, for example to receive marketing communications. You may withdraw consent at any time.
  • Legal obligation: where we must keep records for tax, customs, export or other regulatory purposes.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and measure traffic. These include:

  • Essential cookies: required for the website, shopping and login functions to work.
  • Preference cookies: remember choices such as language or form entries.
  • Analytics cookies: help us understand how visitors use the site so we can improve it.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect how the website works.

6. Who we share data with

We do not sell personal data. We may share it with service providers who help us operate our business, including:

  • Website hosting and content delivery providers.
  • Email delivery and customer relationship management providers.
  • Analytics and security providers.
  • Payment and banking providers, where a transaction requires it.
  • Freight forwarders, customs brokers and inspectors, where needed to fulfil an order.
  • Professional advisers, auditors and authorities where required by law.

These providers process data on our instructions and are required to protect it.

7. International transfers

We are based in Indonesia and work with partners worldwide. Your data may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect personal data transferred outside the EU/UK.

8. How long we keep data

  • Inquiry and catalog request data: up to 24 months after our last contact, unless a business relationship continues.
  • Order, invoice and export records: as long as required by applicable tax, customs and export law.
  • Website analytics data: typically up to 26 months, depending on the provider.
  • Comments: for as long as the comment remains published, plus moderation records.

9. Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention obligations.
  • Object to or request restriction of certain processing.
  • Request portability of data you provided to us.
  • Withdraw consent at any time, without affecting processing already carried out.
  • Lodge a complaint with your local data protection authority.

To exercise these rights, email [email protected]. We will respond within the period required by applicable law.

10. How we protect your data

We use administrative, technical and physical safeguards to protect personal data, including access controls, encrypted connections (HTTPS), regular updates and restricted access on a need-to-know basis. No method of transmission or storage is completely secure, but we work to protect your data against loss, misuse and unauthorised access.

11. Children

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children.

12. Third-party links

Our website may link to third-party sites, such as social media or payment providers. We are not responsible for their privacy practices, and we recommend reviewing their policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Last updated” date.

14. Contact us

If you have questions about this policy or how we handle your personal data, contact us at [email protected] or write to CV. SOLID TEAK FURNITURE, Jl. Ringin Indah RT.01 / RW.09, Krapyak, Tahunan, Jepara, Central Java, Indonesia.